Return Policy

RETURNS INFORMATION

We want you to be completely happy with your Belcadan order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Of course you may try an item on for size, as long as the original condition remains. Returns are accepted up to 14 days from delivery. 

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. If your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Please use the original or another shipping box/packaging when returning items such as footwear. 

Please note: Upon assessment of the returned item, if the item is deemed unsaleable, you will be contacted by our Customer Service team to advise of this. It is then your decision as to whether or not you receive the item back from ourselves. To ensure that your item is suitable for a refund, please ensure there is no dirt, water, or large amounts of hair left on the item. 

If you are returning a Faulty Item, the above section on the condition of returned items still applies, unless fault has happened within 30 days of delivery. 

Korsteel Bits  - please note, we are unable to accept returns for Korsteel Bits ordered online if the item has already been used unless the Bit is defective. 

HOW TO RETURN AN ITEM

We are working on an easier return process for you. But for now, you can email info@belcadan.com with your name, order number and reason for return or exchange so we can help you. Please Note: Unfortunately we may not be able to exchange products for a different item depending on stock availablity. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please state so in your email to us so we can let you know what we are able to do for you. 

Returns are free of charge in the UAE. However, international returns do incur a 20dhs pick up fee. 

We will process your refund within 14 days of receiving the returned goods.